And now, from Swamplot’s “tips” line, a reader’s brief personal testimonial for the Houston Service Helpline:
Seems like the folks who read your blog are motivated and want the best for the city (whatever that means to them). You can call 3-1-1 or (713) 837-0311 or my preference is the “web intake form” – clunky, but thorough. They send you e-mail with incident #, so you can call a representative and follow up. There are drop-down menus to request the type of service you want.
I’ve used the Houston 3-1-1 system a couple of dozen times to report:
- Stray pit bull
- Potholes (city is VERY responsive – normally fixed within 1 or 2 weeks, sometimes a day or two) They forward pothole/right-of-way concerns about freeways and frontage roads to TX-DOT, I think. For example, I called in several potholes on stretch of 59 frontage road near Lakewood. Within 10 days there were temporary asphalt patches (in concrete roadway). Within 3 weeks these had been cut out and replaced with concrete patches!
- Streetlights burnt out (very quick) or always on (not as quick) – I believe they forward these requests to Reliant or Centerpoint – all you need is the 6-digit # on the side of the pole
- Faded/worn off lane stripes and intersection markings @ westpark and weslyan – repainted within 6 weeks
- Broken water main under street – slow fix
- Replace speed limit sign that had fallen down – took 2-3 tries